Traveling during COVID-19

Modified on Mon, 07 Nov 2022 at 04:13 AM

As you will no doubt be aware, unfortunately the COVID-19 is still heavily impacting the travel industry affecting many countries around the world.

Please be aware that local government measures and guidelines put in place by individual travel services providers – including hotels, transfer, car rental, theme parks, tours, events and other ancillaries – are leading to social distancing measures to protect travellers.

Therefore it is likely that hotel guests may find that some facilities – for example the swimming pool, gym area, or buffet halls – will understandably not be available; equally travellers with tickets for theme parks, tours and other activities might find some elements have been adapted or removed; and in the case of multi-day tours different restrictions could be imposed by different local authorities (nonetheless we will endeavour to provide the most accurate and up-to-date information).

We apologise for any inconvenience these unavoidable changes may cause.

Additionally, please note that it is the responsibility of the traveller to choose the most appropriate rates - whether that be flexible or non-refundable - when booking hotels, transfers, car rentals, theme parks, tours, events and other ancillaries, according to their needs in view of current COVID-19 travel restrictions. Therefore, for new bookings created as of or later than June 1st, 2020 cancellations will be processed as follows:

Non refundable rates may only be cancelled free of charge if destination or source market is under Lockdown.
Flexible or partially flexible rates may only be cancelled free of charge if FM applies to relevant source market or destination (including Lockdown or other restrictions such as mandatory quarantine)

Please be advised that packages affected must be cancelled BEFORE the arrival date. Bookings not cancelled in advance of arrival will NOT be refunded and NOR will fees related to the booking. Additionally, any request to waive cancellation fees must also be processed BEFORE the arrival date.