Skip to main content

Can I change the passenger or guest name?

Written by Emily Mccoubrey
Updated this week

Quick Answer: Yes, name changes are usually possible. Contact us at [email protected] or via live chat with your booking reference and the correct name details. We will update the booking for you.


Why Name Changes May Be Needed

  • Typo in original booking

  • Different name on ID vs booking

  • Transferring booking to another person

  • Legal name change

How to Request a Name Change

Option 1: Email

  1. Include your booking reference

  2. Provide the name to be changed

  3. Provide the correct name (as on ID)

  4. Explain the reason for change

Option 2: Live Chat

  1. Use chat widget on website

  2. Provide booking reference

  3. Give current and correct name

  4. Agent will process the change

Information Required

  • Booking reference number

  • Current name on booking

  • Correct name (as it should appear)

  • Copy of ID (may be required)

  • Reason for change

Important Notes

  • Some operators allow name changes, some do not

  • Changes may need to be done 24-48 hours before

  • Some fees may apply for changes

  • Name must match ID for check-in

When Name Changes May Not Be Possible

  • Promotional or discounted rates

  • Within 24 hours of activity

  • Some activity-specific restrictions

For Hotels

Hotel bookings are usually more flexible. The main guest name can often be changed at check-in if needed, but it is best to update beforehand.

Did this answer your question?