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Where can I find my booking details?

Written by Emily Mccoubrey
Updated this week

Quick Answer: You can find all your booking details in your confirmation email, through your Over The Planet account under "My Bookings," or by downloading your voucher.


Where to Find Your Booking

Confirmation Email

Your booking confirmation email includes:

  • Booking reference number

  • Activity/hotel details

  • Date and time

  • Voucher/ticket

  • Operator contact information

  • Cancellation policy

Your Account

  1. Log in to Over The Planet

  2. Click "My Bookings"

  3. View all upcoming and past bookings

  4. Click on any booking for full details

  5. Download vouchers or tickets

Mobile App (if applicable)

  1. Open the Over The Planet app

  2. Go to "My Trips" or "Bookings"

  3. View booking details

  4. Access digital vouchers

Information Included

  • Reference number: Your unique booking ID

  • Date and time: When to arrive/check-in

  • Location: Address and meeting point

  • Operator: Contact details

  • Voucher: Digital ticket or confirmation

  • Policy: Cancellation terms

If You Have Not Received Email

  • Check spam/junk folder

  • Wait up to 30 minutes

  • Log into account to view booking

  • Contact support if still missing

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