Quick Answer: If your flight is delayed or cancelled, contact us as soon as possible. We will help you modify or cancel your activity/hotel booking and work with the operator on your behalf.
Immediate Steps
Contact your airline - Get confirmation of delay/cancellation
Note your new arrival time - If you will miss your activity
Contact Over The Planet - As soon as you know your new schedule
How We Help
For Activities
Reschedule to a different date (subject to availability)
Cancel and receive refund
Transfer booking to different person
For Hotels
Modify your check-in date
Cancel if necessary
Extend your stay
Contact Us
Email: [email protected]
Live Chat: Available on website
Include: Booking reference, new arrival details, flight number
What to Include
Your booking reference number
Airline name and flight number
Original booking date/time
New arrival date/time (if changed)
Airline delay/cancellation confirmation
Important Notes
Contact us as soon as you know your flight status
Operators understand flight delays happen
Most will accommodate date changes
Have your booking reference ready