Quick Answer: You can find operator contact details in your booking confirmation email and voucher. For hotels, the contact information is usually in your confirmation. For activities, check your voucher.
Where to Find Contact Information
Confirmation Email
Scroll to the "Operator Details" or "Contact Information" section
Look for phone numbers, email addresses, or emergency contacts
Your Voucher
Download your voucher from "My Bookings"
Check the "Emergency Contact" or "Operator Contact" section
QR code page often has contact details
Through Over The Planet
If you cannot find contact details:
Email [email protected]
Use live chat on our website
Provide your booking reference
We will connect you with the operator
When to Contact Directly
Day-of questions (pickup time, location changes)
Special requests (dietary requirements, accessibility)
Early check-in or late check-out requests
Direct operator concerns
When to Contact Us
Booking modifications or cancellations
Payment issues
Problems with the operator
Refund requests