Quick Answer: For life-threatening emergencies, contact local emergency services first. Then contact our support team and we will assist with your booking, coordinate with operators, and help with any necessary arrangements.
Step-by-Step Emergency Process
Step 1: Safety First
For any life-threatening situation:
Contact local emergency services (911, 112, 999, etc.)
Get to a safe location
Seek medical attention if needed
Step 2: Contact Us
After ensuring your safety:
Email [email protected]
Use live chat on our website
Call the number in your confirmation (if available)
Step 3: We Help
Contact the operator on your behalf
Arrange alternative bookings if needed
Process refunds for cancelled services
Coordinate with insurance if applicable
Provide local emergency contacts
Types of Emergencies We Help With
Activity cancelled by operator
Medical emergencies during travel
Natural disasters affecting travel
Lost or stolen documents
Safety concerns with operator
Hotel emergencies
Emergency Contacts
Check your booking confirmation for specific operator emergency contacts. For our support, email [email protected] with "URGENT" in the subject line.
24/7 Support
Our support team is available around the clock for genuine emergencies. We respond to urgent requests as quickly as possible.