Quick Answer: You can request special amenities like extra pillows, air conditioning, or specific room features by contacting us at [email protected] or via live chat. We will pass your request to the hotel.
Common Requests
Extra pillows or blankets
Air conditioning or heating preferences
Room on a specific floor
Quiet room away from elevators
Late check-out (see separate article)
Early check-in (see separate article)
How to Request
Option 1: Email
Email [email protected]
Include your booking reference number
List your specific requests
Our team will contact the hotel
Option 2: Live Chat
Use the chat widget on our website
Provide your booking reference
State your requirements
An agent will assist
Important Notes
Requests are not guaranteed - hotels will do their best
For critical needs (accessibility, medical), contact us as soon as possible
Some amenities may have additional fees
Contact the hotel directly closer to your arrival for best results
Accessibility Requirements
If you have accessibility needs, please contact us as early as possible. We work with hotels to ensure appropriate accommodations are available.