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What is the cancellation policy for hotels?

Written by Emily Mccoubrey
Updated this week

Quick Answer: Hotel cancellation policies vary by property. Most hotels allow free cancellation up to 24-72 hours before check-in. Check your confirmation email for the specific policy of your booking.


Common Cancellation Policies

Free Cancellation

  • Most hotels: Free cancellation up to 24-72 hours before check-in

  • Full refund to original payment method

  • No cancellation fees

Non-Refundable Rates

  • Special discounted rates may be non-refundable

  • No refund if you cancel

  • Usually clearly marked during booking

Partial Refund

  • Some hotels offer partial refund if cancelled within certain timeframe

  • First night may be non-refundable

  • Check specific terms in your confirmation

How to Cancel

  1. Email [email protected] with your booking reference

  2. Or use live chat on our website

  3. Specify that you would like to cancel

  4. Our team will confirm your refund

Check Your Policy

Always check your booking confirmation email for the specific cancellation policy and deadline for your hotel.

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