Quick Answer: If the operator cancels your booking, you will receive a full refund automatically. We will notify you as soon as possible and help you find alternatives.
Operator Cancellation Process
Operator notifies us of cancellation
We email you immediately
Full refund is processed automatically
We offer alternative options if available
Reasons Operators May Cancel
Bad weather or unsafe conditions
Not enough participants (for group tours)
Equipment issues or maintenance
Unforeseen circumstances
Your Options
Full refund: Receive 100% of your payment back
Reschedule: Choose a new date if available
Alternative: Switch to a similar activity
Need Help?
Contact our support team if you need assistance finding alternatives or have questions about your refund.