Skip to main content

What is your cancellation policy?

Written by Emily Mccoubrey
Updated this week

Quick Answer: Cancellation policies vary by product. Most bookings offer free cancellation up to 24-48 hours before for a full refund. Check your confirmation email for the specific policy of your booking.


General Cancellation Policy

Free Cancellation

  • Most activities: Cancel up to 24-48 hours before for full refund

  • Hotels: Varies by property - check booking details

  • Packages: Cancellation terms stated during booking

Non-Refundable Bookings

Some bookings are marked as non-refundable during the booking process. These cannot be cancelled for a refund.

How to Check Your Policy

  1. Check your confirmation email

  2. Look for the "Cancellation Policy" section

  3. Review the specific terms for your booking

Refund Timeline

  • Refunds processed within 5-10 business days

  • Amount depends on how far in advance you cancel

  • Original payment method used for refund

Did this answer your question?