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What if I am running late for my activity?

Written by Emily Mccoubrey
Updated this week

Quick Answer: Contact the local operator immediately using the phone number on your voucher. Late arrivals may not be accommodated and could result in forfeiture of your booking.


If You Are Running Late

  1. Contact the operator immediately - Use the phone number on your voucher

  2. Call, do not email - Phone is faster for last-minute changes

  3. Explain your situation - They may wait or reschedule

Important to Know

  • Tours and activities have strict departure times

  • Late arrivals may not be eligible for refunds

  • Some operators offer late join points - ask when you call

  • Arrive 10-15 minutes early to avoid issues

How to Find Operator Contact Info

  1. Check your voucher for the operator phone number

  2. Look for the "Emergency Contact" section

  3. Contact our support if you cannot find it

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