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How do I cancel my booking?

Written by Emily Mccoubrey
Updated this week

Quick Answer: To cancel your booking, please email us at [email protected] or send a message through our live chat. Our team will process your cancellation and help you with any refund.


How to Cancel Your Booking

Option 1: Email

  1. Email [email protected] with your booking reference number

  2. Include the email address used for the booking

  3. Specify that you would like to cancel

  4. Our team will confirm your cancellation and refund within 24-48 hours

Option 2: Live Chat

  1. Open the chat widget on our website

  2. Provide your booking reference number

  3. Request to cancel your booking

  4. A support agent will assist you immediately

Important Notes

  • Cancellation requests must be submitted before the cancellation deadline stated in your booking confirmation

  • Refunds typically take 5-10 business days to appear on your statement

  • Some bookings may be non-refundable (clearly marked during booking)

  • Check your confirmation email for the specific cancellation policy and deadline of your booking

Information to Include

When requesting a cancellation, please provide:

  • Your booking reference number

  • Email address used for the booking

  • Reason for cancellation (optional)

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